Shipments and returns

Shipping

  • All goods will be shipped via Registered Airmail from Singapore.
  • Shipping cost shown with orders include tracking numbers.
  • EMS option is also available for small orders at an estimate of 4 to 5 times the cost of Registered Airmail. Please write to us if you'll like to arrange for this.
  • AP ensures that your package is packed and delivered responsibly.
  • Property and ownership of the goods will remain the property of AP until payment has been received in full. The customer agrees to pay all delivery costs.
  • Any quotation of delivery times are made in good faith, but are estimates and not a commitments.
  • We will not be responsible for non-delivery, delay in delivery or performance, nor for any loss or damage whatsoever caused directly or indirectly. This shall include (but not be limited to) any act of natural disaster, flood or earthquake, strike, lockout, fire, war, civil commotion, inability to obtain products or supplies including the imposition of any export or import bans or any other cause beyond our reasonable control.
  • Packages which were marked as gift or undeclared on request of the customer is the customers responsibility, whether it is lost or damaged during transit.

Combining Orders

  • Please write in to us for a combined order request via our contact us form.
  • Orders that have been shipped cannot be not combined.
  • Orders that have been paid but not yet shipped will be limited to two combined order request.
  • Group order organizers whom require multiple combine order request should contact us before making order/payment. Invoice for final shipping price will be invoiced to the organizer's Paypal account
  • Goods will only be processed after product price and shipping have been fully paid.
  • AP's web store system is unable to reflect the status of your combined order. Separate orders will not be merged in your account records but AP will keep track of the order manually.

Return and Exchange

  • Once order has been shipped we will no longer take refunds.
  • Product that needs to be exchanged due to errors on our part should be returned to AP immediately with proof of purchase.
  • Return shipping costs are the buyer's responsibility.
  • An exchange can't be issued if the goods have been tampered with, had any labels removed, damaged by accident, improper use or incorrect installation.
  • All item should be returned in the same condition it was bought.
  • Please contact us before returning any products.

PAYPAL USERS!

Arietta project will ship your package according to Paypal's shipping information. Please remember put in your actual shipping address in Paypal's site.